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Services - LongdoMotor

Frequently Asked Questions

We provide a standard 12-month warranty for our products, effective from the date of the Bill of Lading (B/L).


If you receive any incorrect or defective parts, please contact our sales team immediately with photos and details.


We will provide a satisfactory solution, such as:

• A refund or credit

• A replacement in your next shipment
To ensure speed and accuracy, please send us your inquiry list in an Excel file via email.


Please include these three key details for each item:

• Part Name (e.g., Brake Pad)

• OEM Number or VIN

• Required Quantity


The more detailed your information, the faster we can respond.
Yes, this is our core service.


As a trading company, we specialize in sourcing from multiple manufacturers and consolidating them into a single shipment (either LCL or FCL).


This saves you:

• Significant time

• Communication effort

• Shipping costs
Yes, we supply a comprehensive range for both.


Our core specialty is in New Energy Vehicles (EVs), including batteries, e-drive systems, and charging solutions.


We also provide a full range of high-quality parts for traditional fuel cars, commercial trucks, and heavy machinery.
We are a professional trading company specializing in new energy vehicle (EV) parts and accessories.

Our catalogue includes (but is not limited to):
• Powertrain components
• Battery management systems
• Charging equipment
• Standard chassis parts

As a trading partner, we excel at sourcing a wide variety of products. Please send us your detailed inquiry list for a comprehensive quotation.
We are very flexible.

To optimize logistics and cost, we generally prefer consolidated orders with a total value of USD 3,000.

However, we fully support trial orders and sample requests to test our quality.

The MOQ for specific items can vary, so please contact our sales team with your detailed requirements.
Our standard terms are:

• Sea Orders: 30% deposit via T/T to confirm the order, and the 70% balance upon presentation of the copy of the Bill of Lading (B/L).

• Air / Sample Orders: 100% T/T payment in advance.

We are also open to discussing other terms, such as L/C (Letter of Credit), for substantial and long-term orders.
The total time is split into preparation and shipping.

1. Preparation Time:
After receiving your deposit, it typically takes 15-30 days to source all items, perform quality checks, and consolidate the cargo for shipment.

2. Shipping Time:
This depends on the destination and method:
• Sea Freight: 25-45 days
• Air Freight: 7-10 days worldwide

Our Core Capabilities

Precision Manufacturing

We deliver durable, high-performance auto parts made with precision die-casting and machining.

Custom Solutions

Need tailored parts or packaging? We offer private label services and custom manufacturing to meet your exact specifications.

Smart Logistics

Efficient warehousing and global shipping ensure your orders arrive on time, every time—no matter where you are.

Marketing Assistance

Boost your brand with our co-marketing programs, product visuals, and promotional materials designed to help you grow in competitive markets.

Customer Support

24/7 multilingual support via WhatsApp, email, and phone for product selection and installation help.

Digital Resources

Access technical documents, product catalogs, and training materials online—everything you need to succeed is just a click away.

Send us your requirements or parts list. Our experts will build a custom B2B quote for you.